Ultimate Point in the Service Provided by the Banks to Their Customers: Customer Satisfaction in the Common Use of ATMs

Basit Öğe Kaydı
dc.authorid7461en_US
dc.authorid53545en_US
dc.authorid194269en_US
dc.authorid179636en_US
dc.contributor.authorApak, Sudi
dc.contributor.authorGümüş, Sefer
dc.contributor.authorGümüş, Tuğbay Burçin
dc.contributor.authorGümüş, Hande Gülnihal
dc.contributor.authorGümüş, Serpil
dc.date.accessioned2019-07-22T08:37:56Z
dc.date.available2019-07-22T08:37:56Z
dc.date.issued2015
dc.departmentİstanbul Beykent Üniversitesien_US
dc.description.abstractAs is the case with the other sectors, intensive competition is experienced in the banking sector as well. In order to keep position in this sector, it is required to find new customers or duly satisfy the already existing customers. To this effect, banks are compelled to introduce diverse services to their customers. One of the most important services is Automatic Teller Machines (ATM) generated from the combination of technology and electronics and which enable customers to draw as well as deposit money through the ATMs without visiting banks in all occasions. Customers areentitled to check their accounts and provide for transfer of funds.In our study, ATM users are asked the questions prepared in relation to customer satisfaction and the answers received are processed through SPSS 17.0 statistical software programs, factor analyses of the same are made, their reliabilities are tested,and according to the data for the year 2014, 550 individuals are accessed from amongst 60.000 ATM users through random sampling method and five banks are examined. The results of the study demonstrates that bank customers are very much satisfied with the ATMs about which exists little information and researchen_US
dc.identifier.doi10.1016/j.sbspro.2015.10.155
dc.identifier.issn1877-0428
dc.identifier.urihttps://doi.org/10.1016/j.sbspro.2015.10.155
dc.identifier.wosWOS:000380408600011en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.language.isoenen_US
dc.publisherScienceDirecttr_TR
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.subjectTechnologytr_TR
dc.subjectElectronic bankingtr_TR
dc.subjectATMtr_TR
dc.subjectDistribution channelstr_TR
dc.titleUltimate Point in the Service Provided by the Banks to Their Customers: Customer Satisfaction in the Common Use of ATMsen_US
dc.typeArticleen_US

Dosyalar

Orijinal paket
Listeleniyor 1 - 1 / 1
Küçük Resim
İsim:
Ultimate Point in the Service Provided by the Banks to Their Customers Customer Satisfaction in the Common Use of ATMs.pdf
Boyut:
854.96 KB
Biçim:
Adobe Portable Document Format
İndir
Lisans paketi
Listeleniyor 1 - 1 / 1
Küçük Resim Yok
İsim:
license.txt
Boyut:
1.44 KB
Biçim:
Item-specific license agreed upon to submission
Açıklama:
İndir

Koleksiyon

İktisadi ve İdari Bilimler Fakültesi
WoS İndeksli Yayınlar Koleksiyonu