Strategies For Employee Job Satisfaction: A Case Of Service Sector

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dc.authorid105269en_US
dc.authorid107845en_US
dc.authorid141658en_US
dc.contributor.authorKabak, Kamil Erkan
dc.contributor.authorŞen, Asım
dc.contributor.authorGöçer, Kenan
dc.contributor.authorKüçüksöylemez, Seçil
dc.contributor.authorTuncer, Güngör
dc.date.accessioned2019-07-17T10:42:39Z
dc.date.available2019-07-17T10:42:39Z
dc.date.issued2014
dc.departmentİstanbul Beykent Üniversitesien_US
dc.description.abstractIn most situations managing the strategy execution process include the best practices of Total Quality Management (TQM) through increasing employee job satisfaction. The purpose of this study is to measure the impact of TQM activities on the job satisfaction for small and middle sized companies (SMEs) in the service sector of Turkey with an empirical analysis. Five TQM practices chosen to have a significant impact on job satisfaction are employee training and education, employee relations and teamwork, employee reward and recognition, quality culture and employee empowerment. The variables are analyzedusing the Exploratory Factory Analysis(EFA), descriptive statistics analysis, correlationanalysis and an independent sample t-test. Results show that employee training and education, and employee relations andteamwork arethe most dominant factors on job satisfaction. However, there aresome considerable factors such as facilities, job security, rewards and there is littleimpact of education and salary levelson job satisfactionen_US
dc.identifier.doi10.1016/j.sbspro.2014.09.132
dc.identifier.issn1877-0428
dc.identifier.urihttps://doi.org/10.1016/j.sbspro.2014.09.132
dc.identifier.wosWOS:000346089700126en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.language.isoenen_US
dc.publisherScienceDirecttr_TR
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.subjectjob satisfactiontr_TR
dc.subjecttotal quality managementtr_TR
dc.subjectservice sectortr_TR
dc.titleStrategies For Employee Job Satisfaction: A Case Of Service Sectoren_US
dc.typeArticleen_US

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