Performance Appraisal And A Field Study

dc.contributor.authorApak, Sudi
dc.contributor.authorGümüş, Sefer
dc.contributor.authorÖner, Gökhan
dc.contributor.authorGümüş, Hande Gülnihal
dc.departmentİstanbul Beykent Üniversitesien_US
dc.description.abstractProcedia - Social and Behavioral Sciences 229 ( 2016 ) 104 – 114 Available online at www.sciencedirect.com1877-0428 © 2016 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license ( under responsibility of the International Conference on Leadership, Technology, Innovation and Business Managementdoi: 10.1016/j.sbspro.2016.07.119 ScienceDirect5th International Conference on Leadership, Technology, Innovation and Business Management Performance appraisal and a field study Sudi Apaka , Sefer Gümüşb , Gökhan Önerc , Hande Gülnihal Gümüşd a,b,c,d Beykent University, Istanbul, 34433, TurkeyAbstract Performance is a systematic management process. In order the process to be successful, the management ought to adopt a strong administrative mentality. During this process, the phases of planning, appraisal and development to be actuated significantly. Strong human resources in the managements can only be achieved through a strong performance appraisal. In today’s competitivemarkets, when the performance appraisals of the managements are oriented to the marketing and the sales, the motivation of the employees will be focused on the profit targets. Here, the most significant variables e.g. “time, amount, quality, costing, health and security standards” shall be implemented according to the requirements of the performance management systems and organisations. The purposes, the principles, the traditional and contemporary methods of the performance appraisal methods have been examined in the theoretical section of the study. The employee and customer satisfaction has been measured in the implementation section of the survey, which comprises a customer satisfaction survey conducted in the scope of a performance appraisal system on the employees of an airport management. Furthermore, the survey also comprises the satisfaction degree in respect to the employee education and the impacts to the degree of the customer satisfaction. Hence the contribution of the education process to the employee behaviour has been provided. The questionnaire articles of the study has been prepared, the responses obtained, their assortment done, passed through the statistical programs and SPSS for Windows 15.0 program has been utilised for the obtained findings. Descriptive statistical methods (e.g. frequency, average, standard deviation) has been utilised during the appraisal of the data. Results and proposals are brought forward by the matched t-test, independent sample t-test, anova, pearson and correlation used as the hypothesis tests.en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.subjectPerformance managementtr_TR
dc.subjectPerformance appraisaltr_TR
dc.subjectCustomer relationstr_TR
dc.titlePerformance Appraisal And A Field Studyen_US


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