TOTAL QUALITY MANAGEMENT AND PATIENT SATISFACTION RELATION

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dc.contributor.authorTemizyurek, Kamil
dc.date.accessioned2024-03-13T10:30:29Z
dc.date.available2024-03-13T10:30:29Z
dc.date.issued2009
dc.departmentİstanbul Beykent Üniversitesien_US
dc.description9th International Multidisciplinary Scientific Geo-Conference and Expo -- JUN 14-19, 2009 -- Albena, BULGARIAen_US
dc.description.abstractIn medical sector, the expectation of both hospital administration and patients is quite much today, in parallel with the rapid development of information technologies. The increment in culture and consciousness level of people increases their better medical service taking wish. This situation is possible with more qualified service given by the foundations offering medical service and being satisfied of the service customers from the service they have taken. In total quality management; various parameters are effective such as the offering method of the service, the continuity of the service and the satisfactoriness and sensitivity of the medical staff. Furthermore, the patient right and health literacy levels of the service customers should be high. The determination of the patient satisfaction depending on the environment and health sensitivity level of both medical foundations and patients is the main aim of this research. In this study, a sensitivity survey has been applied to the patients in a public medical foundation. The relations between total quality management and patient satisfaction have been examined by considering the questioning done with different parameters and the results obtained from the findings.en_US
dc.description.sponsorshipMinist Environm & Water, Bulgaria,Bulgarian Acad Sci,Acad Sci Czech Republic,Acad Sci IR Iran,Latvian Acad Sci,Polish Acad Sci,Russian Acad Sci,Serbian Acad Sci & Arts,Slovak Acad Sci,Natl Acad Sci Ukraine,Bulgarian Ind Assocen_US
dc.identifier.endpage783en_US
dc.identifier.startpage777en_US
dc.identifier.urihttps://hdl.handle.net/20.500.12662/3371
dc.identifier.wosWOS:000276075800108en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.language.isoenen_US
dc.publisherInt Scientific Conference Sgemen_US
dc.relation.ispartofSgem 2009: 9th International Multidisciplinary Scientific Geoconference, Vol Ii, Conference Proceeding: Modern Management Of Mine Producing, Geology And Environmental Protectionen_US
dc.relation.publicationcategoryKonferans Öğesi - Uluslararası - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectTotal Quality Managementen_US
dc.subjectPatient Satisfactionen_US
dc.subjectHealth Literacyen_US
dc.titleTOTAL QUALITY MANAGEMENT AND PATIENT SATISFACTION RELATIONen_US
dc.typeConference Objecten_US

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