TOTAL QUALITY MANAGEMENT AND PATIENT SATISFACTION RELATION
Küçük Resim Yok
Tarih
2009
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Int Scientific Conference Sgem
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
In medical sector, the expectation of both hospital administration and patients is quite much today, in parallel with the rapid development of information technologies. The increment in culture and consciousness level of people increases their better medical service taking wish. This situation is possible with more qualified service given by the foundations offering medical service and being satisfied of the service customers from the service they have taken. In total quality management; various parameters are effective such as the offering method of the service, the continuity of the service and the satisfactoriness and sensitivity of the medical staff. Furthermore, the patient right and health literacy levels of the service customers should be high. The determination of the patient satisfaction depending on the environment and health sensitivity level of both medical foundations and patients is the main aim of this research. In this study, a sensitivity survey has been applied to the patients in a public medical foundation. The relations between total quality management and patient satisfaction have been examined by considering the questioning done with different parameters and the results obtained from the findings.
Açıklama
9th International Multidisciplinary Scientific Geo-Conference and Expo -- JUN 14-19, 2009 -- Albena, BULGARIA
Anahtar Kelimeler
Total Quality Management, Patient Satisfaction, Health Literacy
Kaynak
Sgem 2009: 9th International Multidisciplinary Scientific Geoconference, Vol Ii, Conference Proceeding: Modern Management Of Mine Producing, Geology And Environmental Protection
WoS Q Değeri
N/A
