E-commerce opportunities in the tourism sector and it's employment effect

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Kaunas Univ Technology Press

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The tourism sector is rapidly adaptable to the e-commerce mentality and medium within service sectors. Tourism needs advertising, market investigation and intensive information of consumer profiles acquired from the internet. Over the past decade, the demand for tourism services, both traditional and online, has been growing on a parallel with internet users. Many tourism businesses are encouraged by emerging information technologies and e-commerce implementations. Many internet users (about 50 percent) are now planning their travels online. Some of them just need information about travel agents and destinations on the internet. This article emphasizes that e-commerce and tourism are natural partners in terms of adaptation. The purpose of this paper is to examine the effects of e-commerce on the tourism sector in terms of new opportunities and employment. This paper particularly, will demonstrate how these factors have significant impacts such as reducing costs of communication, buying travel tickets quickly, offering flexibility for customer services, higher employee productivity and increasing or decreasing employment opportunities and jobs on the tourism sector.


2nd International Conference on Changes in Social and Business Environment -- NOV 08-09, 2007 -- Panevezys, LITHUANIA

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New Economy, e-commerce, e-business, e-tourism, tourism, employment, Information Technologies


Changes In Social And Business Environment, Proceedings

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