Service quality and intention to recommend in low-cost and full-service airlines in Turkey

Basit Öğe Kaydı
dc.contributor.authorSari, Kazim
dc.contributor.authorSener, Abdullah Alper
dc.date.accessioned2024-03-13T10:30:54Z
dc.date.available2024-03-13T10:30:54Z
dc.date.issued2022
dc.departmentİstanbul Beykent Üniversitesien_US
dc.description.abstractThis study contributes to the knowledge of airline service quality in Turkey. The aim is to investigate the relationship between service quality and intention to recommend in the context of competitive strategies. For this purpose, a survey study under fuzzy environment is performed in Istanbul, Turkey. After comparing service quality and intention to recommend in full-service and low-cost airlines, a binary logistic regression model is constructed to reveal the factors that are important for intention to recommend. The results show that low-cost airlines in Turkey have substantially lower service quality scores and intention to recommend. Furthermore, the model points out empathy, tangibles, and responsiveness as the significant quality dimensions for intention to recommend. However, reliability and assurance dimensions have been found insignificant along with all control variables of age, gender, travel type, travel frequency, travel purpose, airline company, income level, and education level.en_US
dc.identifier.doi10.1007/s40622-022-00314-z
dc.identifier.endpage309en_US
dc.identifier.issn0304-0941
dc.identifier.issn2197-1722
dc.identifier.issue3en_US
dc.identifier.startpage297en_US
dc.identifier.urihttps://doi.org/10.1007/s40622-022-00314-z
dc.identifier.urihttps://hdl.handle.net/20.500.12662/3594
dc.identifier.volume49en_US
dc.identifier.wosWOS:000836502400001en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.language.isoenen_US
dc.publisherSpringeren_US
dc.relation.ispartofDecisionen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectService qualityen_US
dc.subjectSERVQUALen_US
dc.subjectCompetitive strategyen_US
dc.subjectAirline industryen_US
dc.subjectIntention to recommenden_US
dc.titleService quality and intention to recommend in low-cost and full-service airlines in Turkeyen_US
dc.typeArticleen_US

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