Self assessment as a gate to performance improvement: A study on hospitality management in Turkey

dc.contributor.authorSozuer, Aytug
dc.date.accessioned2024-03-13T10:30:24Z
dc.date.available2024-03-13T10:30:24Z
dc.date.issued2011
dc.departmentİstanbul Beykent Üniversitesien_US
dc.description7th International Strategic Management Conference -- JUN 30-JUL 02, 2011 -- Paris, FRANCEen_US
dc.description.abstractIn order to improve Turkey's market share in world tourism, organizations of the sector should develop means for the supplied quality and competitiveness. This study surveyed four-star city hotels in Istanbul and found areas of improvement. The survey tool is based on o widely recognized self assessment form, i.e., the European Foundation for Quality Management (EFQM) Excellence Model and applied to eight hotels as a multiple-case studies design. In general, findings demonstrate that, while hotels are managing customer related processes properly, there appears a big gap between the current approaches and the Model's leadership, strategy, and people criteria. (C) 2011 Published by Elsevier Ltd. Selection and/or peer-review under responsibility 7th International Strategic Management Conferenceen_US
dc.identifier.doi10.1016/j.sbspro.2011.09.060
dc.identifier.issn1877-0428
dc.identifier.scopus2-s2.0-81055139786en_US
dc.identifier.scopusqualityN/Aen_US
dc.identifier.urihttps://doi.org/10.1016/j.sbspro.2011.09.060
dc.identifier.urihttps://hdl.handle.net/20.500.12662/3329
dc.identifier.volume24en_US
dc.identifier.wosWOS:000299617400092en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherElsevier Science Bven_US
dc.relation.ispartofProceedings Of 7th International Strategic Management Conferenceen_US
dc.relation.publicationcategoryKonferans Öğesi - Uluslararası - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectTourismen_US
dc.subjecthospitality managementen_US
dc.subjecthotelen_US
dc.subjecttotal qualityen_US
dc.subjectEFQMen_US
dc.subjectIstanbulen_US
dc.titleSelf assessment as a gate to performance improvement: A study on hospitality management in Turkeyen_US
dc.typeConference Objecten_US

Dosyalar