Self assessment as a gate to performance improvement: A study on hospitality management in Turkey
dc.contributor.author | Sozuer, Aytug | |
dc.date.accessioned | 2024-03-13T10:30:24Z | |
dc.date.available | 2024-03-13T10:30:24Z | |
dc.date.issued | 2011 | |
dc.department | İstanbul Beykent Üniversitesi | en_US |
dc.description | 7th International Strategic Management Conference -- JUN 30-JUL 02, 2011 -- Paris, FRANCE | en_US |
dc.description.abstract | In order to improve Turkey's market share in world tourism, organizations of the sector should develop means for the supplied quality and competitiveness. This study surveyed four-star city hotels in Istanbul and found areas of improvement. The survey tool is based on o widely recognized self assessment form, i.e., the European Foundation for Quality Management (EFQM) Excellence Model and applied to eight hotels as a multiple-case studies design. In general, findings demonstrate that, while hotels are managing customer related processes properly, there appears a big gap between the current approaches and the Model's leadership, strategy, and people criteria. (C) 2011 Published by Elsevier Ltd. Selection and/or peer-review under responsibility 7th International Strategic Management Conference | en_US |
dc.identifier.doi | 10.1016/j.sbspro.2011.09.060 | |
dc.identifier.issn | 1877-0428 | |
dc.identifier.scopus | 2-s2.0-81055139786 | en_US |
dc.identifier.scopusquality | N/A | en_US |
dc.identifier.uri | https://doi.org/10.1016/j.sbspro.2011.09.060 | |
dc.identifier.uri | https://hdl.handle.net/20.500.12662/3329 | |
dc.identifier.volume | 24 | en_US |
dc.identifier.wos | WOS:000299617400092 | en_US |
dc.identifier.wosquality | N/A | en_US |
dc.indekslendigikaynak | Web of Science | en_US |
dc.indekslendigikaynak | Scopus | en_US |
dc.language.iso | en | en_US |
dc.publisher | Elsevier Science Bv | en_US |
dc.relation.ispartof | Proceedings Of 7th International Strategic Management Conference | en_US |
dc.relation.publicationcategory | Konferans Öğesi - Uluslararası - Kurum Öğretim Elemanı | en_US |
dc.rights | info:eu-repo/semantics/openAccess | en_US |
dc.subject | Tourism | en_US |
dc.subject | hospitality management | en_US |
dc.subject | hotel | en_US |
dc.subject | total quality | en_US |
dc.subject | EFQM | en_US |
dc.subject | Istanbul | en_US |
dc.title | Self assessment as a gate to performance improvement: A study on hospitality management in Turkey | en_US |
dc.type | Conference Object | en_US |