RESEARCH ON THE EFFECTS OF JOB SATISFACTION ON ORGANIZATIONAL TRUST AND ORGANIZATIONAL CITIZENSHIP IN HEALTH WORKERS: A CASE STUDY OF UNIVERSITY HOSPITALS

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dc.contributor.authorErdal, Nurgul
dc.contributor.authorAltındag, Erkut
dc.date.accessioned2025-03-09T18:06:21Z
dc.date.available2025-03-09T18:06:21Z
dc.date.issued2020
dc.departmentBeykent Üniversitesi
dc.description.abstractPurpose- The aim of this study is to examine the impact of organizational trust and organizational citizenship behavior on job satisfaction in healthcare workers. This study is also intended to be a role model for service businesses. Methodology- To analyze this relationship, research was conducted on 945 people working in university hospitals. This includes the relationship of the lower dimensions of job satisfaction, which is the research dependent variable, to the lower dimensions of other independent variables. Findings- The lower dimensions of trust in a manager and trust in an institution and workload are all moderately related to both dependent variable sizes. The salary and promotion dependent variable turns out to be unaffected by the lower dimension of trust in a manager. The lower dimensions of taking on the workload and feeling of belonging negatively affect job satisfaction in terms of salary and promotion. Trust in the institution and disciplined work has had a direct and positive effect on salary and promotion. The second dependent variable, the feeling of job satisfaction, is directly and positively affected by trust in a manager, trust in an institution, and disciplined work sub dimensions. Organizational trust has been studied as an intermediary variable; as such, no relationship has been found between the sub dimensions of organizational citizenship behavior and the sub dimensions of job satisfaction. In addition, organizational citizenship and job satisfaction between the mediated effects of organizational trust has been examined, but no significant relationship has been found. Conclusion- This study develops a new model of the hospital management’s hospitals interaction experience. This new model fills a research gap by providing an empirical study of the repeated hospital management
dc.identifier.doi10.17261/Pressacademia.2020.1285
dc.identifier.endpage142
dc.identifier.issn2148-6670
dc.identifier.issue3
dc.identifier.startpage124
dc.identifier.urihttps://doi.org/10.17261/Pressacademia.2020.1285
dc.identifier.urihttps://hdl.handle.net/20.500.12662/5014
dc.identifier.volume7
dc.language.isoen
dc.publisherPressAcademia
dc.relation.ispartofJournal of Management Marketing and Logistics
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_DergiPark_20250309
dc.subjecthealth employee
dc.subjectorganizational citizenship
dc.subjectorganizational trust
dc.subjectjob satisfaction
dc.subjecthospital management
dc.titleRESEARCH ON THE EFFECTS OF JOB SATISFACTION ON ORGANIZATIONAL TRUST AND ORGANIZATIONAL CITIZENSHIP IN HEALTH WORKERS: A CASE STUDY OF UNIVERSITY HOSPITALS
dc.typeArticle

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