e-Commerce Return Processes and Data Analysis in Logistics

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dc.contributor.authorDagli, Ahmet
dc.contributor.authorDogan, Serap Özhan
dc.date.accessioned2025-03-09T10:57:34Z
dc.date.available2025-03-09T10:57:34Z
dc.date.issued2023
dc.departmentİstanbul Beykent Üniversitesi
dc.description.abstractE-commerce data transfers within the framework of logistics; It is a process that involves the transfer of products, customers, purchase reservations, return reservations and other data from an e-commerce platform (online/web) or store to logistics platforms. In this study, one of the largest transportation companies in the world is analyzed using case study method, which is one of the qualitative research methods. The study is not built on generalization, but on understanding the situation. The fact that the portal and existing applications can work together and provide data flow has contributed positively to the quality of existing processes. The "return intake form" solution found in returns added value to the corporate identity of the company and provided customer satisfaction. With the integrated E-Archive feature, it offers solutions to customers in terms of problems and data flow. The limitations of the study are that it deals with the online applications of a company and understands the situation through this. In order to make generalizations about the researched subject, other companies operating in the same sector and using similar platforms should be examined and the scope of the study should be expanded. © IJCESEN.
dc.identifier.doi10.22399/ijcesen.1346329
dc.identifier.endpage345
dc.identifier.issn2149-9144
dc.identifier.issue4
dc.identifier.scopus2-s2.0-85188900602
dc.identifier.scopusqualityQ4
dc.identifier.startpage340
dc.identifier.trdizinid1238841
dc.identifier.urihttps://doi.org/10.22399/ijcesen.1346329
dc.identifier.urihttps://search.trdizin.gov.tr/tr/yayin/detay/1238841
dc.identifier.urihttps://hdl.handle.net/20.500.12662/4921
dc.identifier.volume9
dc.indekslendigikaynakScopus
dc.indekslendigikaynakTR-Dizin
dc.language.isoen
dc.publisherProf.Dr. İskender AKKURT
dc.relation.ispartofInternational Journal of Computational and Experimental Science and Engineering
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_Scopus_20250310
dc.subjectE-commerce and Logistics
dc.subjectE-Commerce Data Transfer
dc.subjectE-Commerce Order Systems
dc.subjectE-commerce Solutions
dc.titlee-Commerce Return Processes and Data Analysis in Logistics
dc.typeArticle

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