Total quality management and patient satisfaction relation

Küçük Resim Yok



Dergi Başlığı

Dergi ISSN

Cilt Başlığı


Erişim Hakkı



In medical sector, the expectation of both hospital administration and patients is quite much today, in parallel with the rapid development of information technologies. The increment in culture and consciousness level of people increases their better medical service taking wish. This situation is possible with more qualified service given by the foundations offering medical service and being satisfied of the service customers from the service they have taken. In total quality management; various parameters are effective such as the offering method of the service, the continuity of the service and the satisfactoriness and sensitivity of the medical staff. Furthermore, the patient right and health literacy levels of the service customers should be high. The determination of the patient satisfaction depending on the environment and health sensitivity level of both medical foundations and patients is the main aim of this research. In this study, a sensitivity survey has been applied to the patients in a public medical foundation. The relations between total quality management and patient satisfaction have been examined by considering the questioning done with different parameters and the results obtained from the findings. © 2009 All Rights Reserved by the International Multidisciplinary Scientific GeoConference SGEM Printed in Sofia, Bulgaria.


9th International Multidicsciplinary Scientific Geoconference and EXPO, SGEM 2009 -- 14 June 2009 through 19 June 2009 -- Albena -- 101472

Anahtar Kelimeler

Health literacy, Patient satisfaction, Total quality management


9th International Multidicsciplinary Scientific Geoconference and EXPO - Modern Management of Mine Producing, Geology and Environmental Protection, SGEM 2009

WoS Q Değeri

Scopus Q Değeri