Goulding, Jack StevenEzcan, VolkanSutrisna, Monty2024-03-132024-03-1320181366-43871759-8443https://doi.org/10.1108/JFMPC-10-2017-0040https://hdl.handle.net/20.500.12662/4527Purpose - The paper aims to investigate the employee-stakeholder engagement on business performance. A psychosocial approach was used to evaluate employees' perception and role engagement on organisational performance, cognisant of: strategy development; leadership; fiscal acuity; employees' skills, empowerment; supply chain relationships; external stakeholders and wider societal beneficiaries. Design/methodology/approach - This research is context-bound to the Turkish construction industry. Findings generated from literature established a set of evidenced-based priorities for further investigation. A case study approach was conducted with three large architecture, engineering and construction (AEC) organisations to define psychosocial diffusion indicators and priorities for future uptake. Findings - Initial findings on psychosocial diffusion indicators and their impact on business performance are presented through a psychosocial diffusion model. Three interconnected facets are proffered for future uptake: capability (responsiveness), capability (flexibility) and capability (competence). Research limitations/implications - Findings are exclusively bound to the sample frame in question. No attempt has been made to undertake detailed cross-analysis/correlation to support internal/external consistency, validity or reliability. Practical implications - Organisations are able to reflect on their core business strategy to appreciate how psychosocial diffusion can be operationalised. Social implications - This work impinges on social factors embedded within (and across) organisational boundaries, including the AEC supply chain. It also relates to employer/employee relationships, psychological functioning and employee well-being. Originality/value - Originality rests with the identification of construction-related psychosocial indicators. It contributes to the wider body of knowledge on embedding psychosocial indicators into organisational systems and processes, adding further insight into systems thinking and business transformation.eninfo:eu-repo/semantics/openAccessPerformanceBusiness strategyConstruction business development and innovationDiffusion approachesPsychosocial indicatorsArticle10.1108/JFMPC-10-2017-00402-s2.0-850454138501111Q29023WOS:000450853000007N/A